UKDress 30-Day No Questions Asked Return and Exchange Policy FAQ

1. Does UKDress offer a no questions asked return and exchange policy?

Yes, UKDress offers a 30-day no-questions-asked return and exchange policy. You may request a return or exchange as long as the product is unopened and unused.

2. Which products are eligible for the 30-day return or exchange policy?

All unopened products in their original packaging are eligible for a 30-day return or exchange policy.

3. How do I request a return or exchange?

Follow these steps to apply:

1. Contact customer service with your order number and the reason for the return or exchange.
2. Make sure the product is unopened. Our team will provide you with the return address and instructions.
3. Return the item to us. Once we have verified the return, we will process your request.

4. Who pays for shipping on returns or exchanges?

- For personal reasons (e.g. wrong size, change of mind), the customer is responsible for the shipping costs.
- If the return is due to an error on our part (e.g. wrong or defective item), UKDress will cover the shipping costs.

5. What are the terms of a return or exchange?

• The product must remain unopened and in its original packaging.
• All accessories must be intact and the item must show no signs of use.
• You will need to present a valid sales receipt, such as an order number.

6. How long does it take to process a return or exchange?

Once we receive the returned item and verify that it meets the eligibility requirements, we will process your refund or exchange within 5 business days.

7. When is a return or exchange not allowed?

• If the product has been opened or used in any way.
• If the request exceeds 30 days to return.
• If misuse or negligence causes damage to the product.

8. Can I exchange the product for another model or color?

Yes, you can request a different model or color if you meet the return requirements. A price difference and additional shipping costs may apply.

9. Where will the refund be issued?

Refunds will be issued to the original method of payment. For card payments, please allow 3-7 business days for the refund to appear in your account.

10. How do I contact UKDress customer service?

You can contact us by e-mail at support@ukdress.com.

Our team is always at your service!